Thank you for shopping at Finder254. We value your satisfaction and strive to ensure that you receive quality electronics and accessories. Please read our return policy carefully.

Return Period

You have 15 days from the date of purchase to return an item.

Conditions for Return

To be eligible for a return:

• The item must be in the same condition you received it — unused, unopened, and in its original packaging.
• Proof of purchase or receipt is required.
• Returns are only accepted for items that are defective, damaged, or not as described.

Exchange Only – No Cash Refunds

We do not offer cash refunds. If your return is approved, you will receive an exchange item of equal value.

Processing Time

Once we receive and inspect your returned item, processing your exchange will take 1 to 7 business days.

Shipping Fees

• You are responsible for any return shipping costs.
• Original shipping fees are non-refundable.

How to Return an Item

To initiate a return, please contact us first:

• Phone: +254 741 459246
• Email: info@finder254.co.ke
• Location: CRBC Plaza, Ground Floor, Nairobi, Kenya

You may return the item to our physical store or send it via courier to our address above.